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FAQ's

IM HAVING TROUBLE WITH MY ORDER
If you are having trouble with your order, please feel free to Contact Us. Our customer service team will be more than happy to help you process your order.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept PayPal, Mastercard and Visa.

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Please allow 1-2 business days for your order to be processed.

WHEN WILL MY ORDER BE DELIVERED?
All orders are shipped with Australia Post so delivery times depend on where you are. Standard delivery within Australia is 5 to 10 business days. International is 14 to 28 business days (depending on the country).

HOW MUCH DOES SHIPPING COST?
Shipping is free for all orders $55 AUD or over within Australia. All Australian orders under $55 AUD are charged a flat rate of $10.95 AUD with tracking, but no signature or $16.95 AUD for tracking and a signature. For international customers, shipping rate will depend on the country you live in. 

WHAT IF I RECEIVE A FAULTY PRODUCT?
Each product is thoroughly checked for any damage before they leave us. We only ship products that are in perfect condition. If you have received a faulty product, please Contact Us and one of our staff members will further investigate and resolve the issue for you.

I HAVEN'T RECEIVED MY ORDER
If it has been longer than the standard delivery time and you still have not received your order, please Contact Us so that we can assist you.

CAN I HAVE A REFUND OR EXCHANGE?
Unfortunately, we do not accept returns or exchanges. We advise that you choose your products carefully before purchasing.

HAVE MORE QUESTIONS?
Feel free to send us an email at info@caliyacosmetics.com.au or via our Contact Us form. All emails will be responded to within 12 hours.

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